Waydoo Shipping Policy
At Waydoo, we aim to deliver your orders quickly and safely. This Shipping Policy explains how we handle shipping, delivery times, and related responsibilities.
Order Processing
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Orders are processed within 2–5 business days (excluding weekends and holidays).
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You will receive a confirmation email once your order has shipped, including tracking details.
Shipping Locations
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We currently ship to the United States and select international destinations.
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Some products may have shipping restrictions due to size, weight, or regulations (such as batteries).
Shipping Rates & Times
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Shipping costs are calculated at checkout based on weight, size, and destination.
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Estimated delivery time within the U.S. is 5–10 business days after dispatch.
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International orders may take longer due to customs clearance and local regulations.
Customs, Duties & Taxes
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For international orders, customers are responsible for any customs duties, import taxes, or additional fees required by their country.
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Waydoo is not responsible for delays caused by customs.
Shipping Restrictions
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Lithium batteries and certain components may have restricted shipping methods for safety compliance.
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Oversized products (eFoil boards, masts) may require special freight arrangements.
Delayed or Lost Shipments
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Delivery times are estimates and not guaranteed.
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We are not liable for delays caused by carriers, weather, or unforeseen circumstances.
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If your order is lost in transit, please contact us at support@waydoo.com with your order details.
Damaged Packages
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Please inspect your order upon delivery.
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If you receive damaged goods, contact us immediately at support@waydoo.com with photos of the damage.
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Claims for damaged items must be submitted within 7 days of receipt.
Returns Due to Shipping
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If an item is returned due to an incorrect address provided by the customer or failure to receive delivery, reshipping costs will be the responsibility of the customer.